We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01527 852311, or write to us at 30 Alcester Road, Studley, B80 7NL or email us at firstname.lastname@example.org and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.
Excellent! Our young dog had messed on our new landing and bedroom wool carpets - causing a lot of mess 😕. Artur came round, discussed what could be done, gave us a quote and came around on a Saturday to clean the carpets. He is friendly, polite, knows all about wool carpets and most importantly- managed to get all of the bad stains out. Good as new again! Highly recommend. Thank you Artur !
16:27 15 Sep 18
Efficient and polite. Reliable service, good time keeping. Carpet looks and smells great! Would definitely recommend.
13:44 25 Aug 18
Excellent service. From the very first enquiry phone call Arthur has been so professional. Follow up visit and quote organised right away, all question answered with great knowledge, best products explained and recommended appropriately. My wool carpets and rugs are very happy, clean as new, fresh and soft, all small stains and imperfections removed- absolutely perfect. What a pleasure to deal with such professionals! Thank you Artur and Lucas. I am definitely recommend this company to all homeowners, especially the ones with quality wool carpets. Results are great! Thank you!
19:43 09 Aug 18
An excellent and professional service. Arthur was polite, punctual and did a really thorough job of cleaning my carpets and furniture. Very pleased with the results! Would highly recommend Exact Clean.
21:15 02 Jul 18
Thanks Artur, a great job on my carpets, you were on time, friendly and trustworthy. I now have lovely clean carpets that were very nearly dry as soon as the job was done. Far better than a DIY job. See you next time.
Kaeren Elizabeth Mellin
20:12 24 May 18
Fantastic service, Artur is very friendly, reliable and professional. He turned up when he said he would which was a great start. The leather sofa and carpets looked brand new when he had finished. I would highly recommend Exact Clean.
19:04 04 Apr 18
We needed a specialist deep clean for our commercial premises. Many "deep cleaning" companies were listed on our Google search, but most were incapable of carrying out the work. Exact Clean came, worked very hard and quickly achieved a really fantastic clean. I cannot recommend them too highly.
18:22 28 Mar 18
We tried everything (vinegar, baking soda, rug doctor etc) to get rid of the smell from our carpets but nothing worked. House is rent so we can't replace them. Arthur did a perfect job on the carpets, amazing results we have: No smell, a brighter color and a complete hygiene. Good as new. I strongly recommend his company.
07:33 15 Mar 18
I’d highly recommend Artur, he did a great job of cleaning our carpets - they looked brand new! Artur was professional and reasonably priced. I would definitely recommend him.
22:51 07 Mar 18